LP
Leandre P

1 reviews | Active since Jan 2022

03 Mar 2023, 14:05

AWOLE PRIVATE BANKERS

Stay far the level of service based on fees you pay, what a joke. The so called dedicated private banker that's forever AWOL what's her purpose Refiloe Mokone. Simple and straight forward vehicle finance couldn't be arrange in time I had a 3 day delay on getting my car. I had to follow up everyday to make sure she actually did her job. She aloof and not knowledgeable on how to execute customer needs , leaving her analyst to scramble around to do what she should be doing.

Dont bother opening your account that card means nothing . STAY WITH FNB AN EASY AND SAFE APP , GREAT LOUNGE EXPERIENCE , EXPERIENCED BANKERS. I REGRET my decision leaving ...I`ll be back to FNB

0
Replies (3)
Investec
Investec's reply03 Mar 2023, 18:07
Official
Sorry to hear about your experience with us Leandre. Kindly note that I have escalated your concerns with the Complaints team and they will be in contact with you. At Investec, we pride ourselves on distinctive client service and would like to assure you of our best intentions at all times.
LP
Leandre P's update06 Mar 2023, 11:49
Reviewer Update
Good day Investec 3 days later and no contact to date ... Is this the distinctive client service ?
Investec
Investec's reply06 Mar 2023, 12:23
Official
I am sorry that you have not been contacted. I will follow up with the team.