Avoid Investec Credit in Cape Town… poor service

The Investec credit team in Cape Town has been nothing short of appalling. Customer service is seriously lacking and downright poor. My circumstance involves a lot of context around my bond, overdraft account in my extended divorce and the impacted credit rating hereof… much due to Investec’s short sightedness. A lot of which Investec did not support me as their customer, showed bias which disadvantaging me and the credit team going against my explicit instructions several times. My multiple explicit requests to resolve the situation fell on deaf ears by the Credit team. This included several requests to rectify their mistakes/shortfalls. This is mostly related to one person in particular.

When you spend a premium on your banking (for a premium service), and your support team work against you, it is becomes very irritating and counter-productive. This has left me no choice but to shift my primary banking to another bank. Don’t go with Investec… you can get much better dedicated banking support/service out there… for much less of a premium