Appalling, atrocious, pathetic service

On 21 February 2019 I posted a review on Hello Peter regarding the pathetic service I received from Investec in attempting to change my bank account details in their records, without which I am unable to transact. Investec posted a reply to this review, apologising for the bad service and mentioning that they aim at "distinctive service". They also said that the matter has been referred to the relevant department for action - that is, the same department that gave no service in the first place. One week later, nobody has done anything about this matter and there is no communication whatsoever. In attempting to contact the call centre to get some kind of real communication, I got the remarkable message that this centre is "unavailable at present". It would seem as if the person assigned to respond to Hello Peter merely says some sweet words and there are no follow up thereafter, whilst it is also clear that this organisation has serious administrative problems. They certainly have "distinctive service" - no other organisation, Eskom included, can match them for pathetic service.