Another customer service slip from Investec Vehicle Finance

Last year in August, a poor instalment sale initiation process was delivered by Investec (see previous Hellopeter review). Part of the service offered was a re-registration of the vehicle by Investec in my name, as the new owner. I was quoted R200 for this, which I accepted.

6 months later, when the license renewal was due, I requested a copy of the new registration papers from Investec, only to discover that they had never effected the transfer of ownership with the authorities. Early last week, promises were made to expedite the process and deliver the new papers by last Friday, 18 Feb. Nothing had arrived yet yesterday, when I again followed up, nor today. Also, no one from Vehicle Finance has contacted me to explain the situation or make amends.

All in all, this is truly not the service one would expect from a private bank.