Accounts Closed - But still receiving correspondence

Item: Investec
Rating: 1
Author: JP B

Investec told me to find another bank and the Head of Private Banking said that Investec will assist with this.

Subsequently Investec went against what they said and told me that I must sort it out myself which I did.

So I am asking you to remove my details from your database as I DO NOT WANT ANY COMMUNCIATION FROM INVESTEC.

It just shows you that you can even get the simple things right like closing an account properly as I still get Investec emails.

Helpful (0)

Replies (4)

Investec's replyOfficial

03 Sept 2019, 12:05

We received your email last night and are in the process of resolving the issue.

Investec's reply03 Sept 2019, 12:05

Official

We received your email last night and are in the process of resolving the issue.

JP B's updateReviewer Update

05 Sept 2019, 22:05

What part does Investec not understand. Just received an email " Thank you for updating your email address. For any future communications, we will use your new email address."

The opposite was done as to what was requested.

JP B's update05 Sept 2019, 22:05

Reviewer Update

Investec's replyOfficial

06 Sept 2019, 07:48

Hi JP, thank you for letting me know. Was this an email that you received from Investec Bank or from Investec Asset Management?

Investec's reply06 Sept 2019, 07:48

Official

Hi JP, thank you for letting me know. Was this an email that you received from Investec Bank or from Investec Asset Management?

Investec's replyOfficial

06 Sept 2019, 12:10

You have been removed off Investec Banks email database.

Investec's reply06 Sept 2019, 12:10

Official

You have been removed off Investec Banks email database.