100% fee increase without reason, no complaint logging and poor banker service ...FAR OUT!

Regular inward International transactions presented in my account for well over a year. Its always been R175 - regardless of value into the account. Now this month R350. Send an email and get a reply 2 days later. I got some nonsense story about the fee. Clearly the private banker had no idea what had happened on this account and the billing for this account. Since when does Investec have right to charge you, for fees an external party have already charged you - because they feel the external party didn't charge you. I asked for a response this morning (RSA time) - surprise, surprise. No response. Again I know the drill, call at your expense from overseas, spend 40-60min on the line with the call centre to get service. Expect to log a complaint - "sorry the complaints team is unavailable". Im pretty used to having to expend money to get service from Investec - I'm also pretty used to the poor service from bankers and their ignorance. What I am not used to is 100% increase on a fee without explanation and further not being able to register a formal complaint. Again they need a week to respond. In the interim I have no desire to continue with the personal banking service - which I have no idea, what I get from and which has a proven track record of poor service on their terms (call you at unreasonable times, because it suits them or because they can't read the international clock on their phone or simply because they never do a proper account history check). Immediate solution - convert the account to electronic, no point expending money for something Im not getting (service) or having to expend money to get service - and Henri - don't tell me you had appointments. You had a full mid morning and afternoon to respond with email. Call the call centre when need - they seem to be far superior to the private banker experience and I already know that I will expend money to call and get service. Then hopefully someone will resolve my query within the month, I won't hold my breath and then maybe I will have to escalate via consumer protection or the ombudsman and dedicate a quarter year to getting an answer that should be readily available through properly trained and s****ed personal bankers that know whats going on in your account and not just taking an account fee because its easy and they thought an overseas client would easy fee collection. The audacity that you think I wouldn't ping you on this. FAR OUT!! How can you be progressive in some regards (biometric password on mobile application) yet be so archaic on service delivery. Thanks to Hlogi for dealing with my repeated frustration, although I think the link between Sheryl, Hlogi and the complaints team could be better. Its simply not on, not to be able to log a complaint/ to say the team is unavailable because you can't see them from your desk.