DK
Desigan K
1 reviews | Active since Sept 2015
06 May 2026, 13:15
Pathetic Planning - not customer service and reliability
HIGHLY NOT RECOMMENDED. Rajesh the operations guy has absolutely no idea what he is doing. collection/delivery dates change, lack and no communication even after promising. Doesnt respond to messages. Cuts the call. Company asks you to make payment upfront so they can mess you around with dates ignoring your commitments and not fulfilling their obligations. I had deliveries moved by a whole week after committing to dates. Rajesh, who promises to call before delivery does not and had delivered goods outside of business hours, 7pm at night, in the dark during a rain storm.
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Replies (2)
Intertrans Movers's replyOfficial
14 May 2026, 12:51 Dear Desigan, We sincerely apologize for the extremely poor experience you had with our service, especially regarding the handling by Rajesh and the operational issues you described. Your concerns about communication, delivery dates, and payment practices are taken very seriously. We have forwarded your detailed feedback to our management and operations team for an immediate internal investigation and corrective action. We would like to resolve this matter properly and ensure it does not happen to other customers. Could you please provide your contact details or order reference so we can look into the specific incidents (collection/delivery changes, the upfront payment issue, and the late-night delivery) and offer a suitable resolution? We are committed to improving our customer service and reliability. 😔🚚
Intertrans Movers's reply14 May 2026, 12:51
Official
Dear Desigan, We sincerely apologize for the extremely poor experience you had with our service, especially regarding the handling by Rajesh and the operational issues you described. Your concerns about communication, delivery dates, and payment practices are taken very seriously. We have forwarded your detailed feedback to our management and operations team for an immediate internal investigation and corrective action. We would like to resolve this matter properly and ensure it does not happen to other customers. Could you please provide your contact details or order reference so we can look into the specific incidents (collection/delivery changes, the upfront payment issue, and the late-night delivery) and offer a suitable resolution? We are committed to improving our customer service and reliability. 😔🚚
Intertrans Movers's replyOfficial
28 Jul 2026, 14:59Dear,We are truly sorry to hear about your experience and we sincerely apologize for the frustration, poor communication, and reliability issues you faced with your move. The service you described falls far below the standard we expect at Intertrans Movers. Specifically regarding changing dates without notice, lack of communication, and the late delivery in poor conditions — we accept that we let you down. We are taking your feedback very seriously. We are conducting an internal review of your job and our scheduling/communication processes to ensure this does not happen again. We would like the opportunity to speak with you directly to address this properly. Please contact us on *** or email [naren@intertrans.co.za] with your job reference so we can discuss this further. Thank you for bringing this to our attention.Kind regards,
Intertrans Movers's reply28 Jul 2026, 14:59
Official
Dear,We are truly sorry to hear about your experience and we sincerely apologize for the frustration, poor communication, and reliability issues you faced with your move. The service you described falls far below the standard we expect at Intertrans Movers. Specifically regarding changing dates without notice, lack of communication, and the late delivery in poor conditions — we accept that we let you down. We are taking your feedback very seriously. We are conducting an internal review of your job and our scheduling/communication processes to ensure this does not happen again. We would like the opportunity to speak with you directly to address this properly. Please contact us on *** or email [naren@intertrans.co.za] with your job reference so we can discuss this further. Thank you for bringing this to our attention.Kind regards,