Inter Trans Movers - Shocking Service

<p>Below is a copy of an email that was sent on 04 May 2016, my THIRD email with the same compalint. I am disgusted that to date - 6 weeks later, after sending the email to "***" and assured it would receive management attention - I am yet to have ANYONE acknowledge that they have even received the email :</p> <p> </p> <p>"</p> <p>Good morning,</p> <p>To date I have not heard back from anyone regarding my original complaint. Please find details below and I trust that I will receive feedback from a senior manager. :</p> <p>24.03.2016 - phone call received from Customer Services confirming that proof of payment had been received, but that a Friday 1 April pick up was not possible as the truck would be travelling that day. I agreed that I would accept a Sa****ay 2 April pick up PROVIDED this was before 12:00 as I was travelling to Durban on Sa****ay 2 April;<br />01.04.2016 - phone call received in the afternoon from Sachin confirming collection on Sa****ay 2 April. Again, I reiterated the need for an early morning pick up as I was travelling to Durban on Sa****ay. This was agreed to be Sachin and he assured me that the truck would be with me in the morning;<br />02.04.2016 - phone call received from the driver at 09:15 confirming they would be with me within an hour (from Centurion area)<br />02.04.2016 - phone call received from the driver advising that they had a "quick" stop in Midrand that would not take them more than an hour;<br />02.04.2016 - after a number of phone calls backwards and forwards to the driver, after 11:30 when there was still no sign of them, I FINALLY got hold of Sachin who didn't seem particularly concerned that I would be driving to Durban on my own and that the trip from at least Howick would be in the dark. His words were that this was "my choice".<br />02.04.2016 - driver arrived at 13:00 and had packed up and left by 13:30 which was then too late for a woman on her own to travel, bearing in mind I would be lucky to get away at 13:45.</p> <p>My issues, besides the complete lack of concern or attention to ,y requests are as follows. :</p> <p>1. I had to spend another night in Johannesburg - who's cost will this be at?<br />2. I was charged for 4 x plastic covers for my furniture which were "not given to the driver". If my couch and bed are damaged / dirty from being stored, who will be paying for the cleaning? This is quite clear on my quote as well as the pick up document the driver was given.<br />3. The amount of furniture sent vs the quite is significantly lower, I requested a revised estimate based on what was actually sent and stored and to date no one has gotten back to me.<br />4. Even after two phone calls and emails to Intertrans, I am yet to get a response. Sheraldean was made aware of this on Tuesday 5th April by telephone, an email was sent the same day and a follow up email asking for feedback was sent. To date I have heard nothing back.</p> <p>While I understand that the choice not to travel to Durban on Sa****ay was mine, based on safety issues, I did make it clear that a morning pick up was needed on three occasions. I find it hard to believe that any of your male managers - or female for that matter - would be comfortable with their daughter / mother / sister / wife etc. travelling halfway to Durban from Johannesburg in the dark.</p> <p>There is also the issue of plans that had been and by myself and my family that had to be cancelled.</p> <p>I trust that this will get the attention it deserves and not simply be brushed off, again."</p>