Info not disclosed to client, terrible service and attitude

<p>On the 30 of August I called Afriworld and requested for a quotation to move my furniture from Ladysmith to Pretoria in October. they sent me a quote which is was happy with and I made a deposit payment mid September. I confirmed the date of pick up on the 29th of Sep, confirming the pick up to be done on the 5th Oct. All was settled, Afriworld told me they will book the truck. on the 1st of Oct I was told to call the booked truck under the company called Intertrans Movers, they said I must call a guy names Sashin ( ********** )who will be coordinating my move. When I spoke to him, he was also already coming with problems, he told me the truck will be delayed due to a break down, so it wont arrive on the 5th Oct, it will arrive onthe 6th Oct. As much as I tried to tell him that will delay my schedule, it wont work for me, he did not seem to care that I am not a pleased client. his office sent me the rest of the invoice for R3000 which i paid immediately in full. on the 5th Oct I call Sashin to confirm what time will the truck come to pick up on the 6th Oct, he says in the morning. in the morning of the 6th Oct I call Sashin again to ask where the truck is, he says it will come by 11am, pick up and go to Durban. confused as I was, I ask him, why would the truck go to Durban instead of Pretoria to deliver my belongings, then only he says, I assumed you know how we work, we interlink, so the truck will go to Durban first, wait for another load and only deliver to you in Pretoria on TUESDAY(11 OCTOBER) I WAS SHOCKED and asked him why didnt he disclose this information to me, no one told me that's how their business works, HE was suppose to tell me NOT ASSUME I KNOW!!! that's ******* service to assume a client would know when you as the coordinator was suppose to let them know!! </p> <p>i confirmed with Afriworld who booked the truck that Sashin was meant to tell me how everything works. I immediately canceled the service and requested for my money back, in total I paid both companies R3912.00 yet only got refunded R1500. 00 for a service that did not even happen, for the mistake of an employee who obviously HATES their job because he has a very negative attitude and is NOT helpfull AT ALL to clients.</p> <p>I WILL NOT RECOMMEND ANY of these companies to anybody due to this incident!!! </p>