Extremely incompotent, unproffesional and careless company

What a extremely bad experience. Afriworld gave me a relatively cheap quote...I should have known! There service were not worth the cheap quote. Upon communication with Afriworld I mentioned: I need a specific collection and delivery date. Will they look after the goods and ensure it is not damaged. I need storage for 1 or 2 months and also need and I live in an estate so they need to arrange for shuttle services. They requested a rough estimate of what furniture needed to be moved. I mentioned the big items but said that I might have left out some items. It was said this is not a problem, they will quote me for a 4 bedroom house. Afriworld sub-contracted our CPT - JHB move to Intertrans, without informing me. Intertrans is the most ***********, unproffesional company I have worked with in my entire life! Here is a short summary of what went wrong: 1.) Sub-contractor could not give me a collection date, and then phoned me one morning and said they will collect the goods in an hour.... 2.) The sub-contractor then sub-contracted the load to another company 3.) Although I specifically informed Afriworld of the shuttle services needed and assumed this was included in the quote I got and paid for, sub-contractor Intertrans now insisted that the shuttle service must be paid extra.... 4.) After arriving after 10:00 and very slowly packing the furniture they informed me that there is a handfull of items that werent on teh itenary I provided and the additional cost will be R10 000 if they need to load it....after my refusal they left the goods and I had to contract another provider to collect, store and deliver the extra goods. 5.) after 3 weeks in storage I notified them that the goods will need to stay in storage for another month and I need delivery by 1 October. 6.) Intertrans acknowledged this 7.) I reminded Intertrans 10 days in advance of the delivery date - no response. being worried I contacted them per telephone on 27 September, just to be rudely informed that the load wil only leave CPT on the 1st and that my goods will be delivered when it is delivered. Afriworld and Intertrans informed me that if I need my goods on the 1st of October I will have to pay again an additional amount. After explaining to them that I wont have a place to stay, I was told "We really do not care about your situation!" 8.) Truck arrived on the 3rd, at the wrong address. After I corrected them, they got lost in the estate and I had to convince them that they were at the wrong house. 9.) After unpacking more than 10 of my furniture pieces were severely dented, sc****d and some completely broken. 2 Fragile boxes with glassware, marked very clearly were completely broken. Some of the boxes and furniture looked like it fell of a truck. I took photos of everything.....Afriworld owner and one of the Afriworld reps, promised me that I will be compensated 10.) And then the big denial - excessive handling due to shuttle services and storage caused the damage. the bird **** and sun damage on my furniture apparently happened at on- and off loading. I was given advise on how to quickly repair all the broken furnisher. With a wash, polish and sanding most of it can be repaired by myself. 11.) Afriworld owner even accused my of bring false accusations againts them as the furniture was broken by myself...and how dare I accuse them of this.... 12.) And then the insurane I took out --- it only covered major losses. so sorry, we wont be assisting you with any of the repairs!

I have dealt with lots of removal companies as we have relocated more than 10 times... and never have I come across such ***********, ********** and unprofessional people. Please do not use these two companies, as you will only be left dissapointed and in tears!