JH
James H
1 reviews | Active since Jul 2026
01 Jul 2026, 21:58
Damaged goods, no wrapping, no shuttle, no response
I paid R15,989.00 for a Cape Town to Krugersdorp removal in June 2026. The experience was a complete failure from start to finish.
My furniture was routed through Durban without my knowledge or consent, arriving 11 days late. There was no communication from the company unless I called them first.
I paid for special wrapping on 11 items. 8 of them arrived either unwrapped or so poorly wrapped that the protection failed in transit. My furniture arrived scratched, dented and dirty.
I also paid for a shuttle at delivery. No shuttle arrived.
I have sent multiple written complaints but not one has been acknowledged.
Avoid this company if you value your belongings.
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Intertrans Movers's replyOfficial
28 Jul 2026, 14:57Hi,
First and foremost, we sincerely apologize for the experience you had with your Cape Town to Krugersdorp move in June. Reading this, we understand why you feel this was a complete failure — and we take full responsibility.
What you’ve described regarding the 11-day delay, routing via Durban without consent, poor wrapping, damaged furniture, no shuttle, and lack of communication is not the standard we set for Intertrans Removals.
We are genuinely sorry that your complaints have not been acknowledged. That should never happen.
We would like to make this right immediately. Please can you email us directly . We need your job number so we can open a formal claims investigation into the damages and services not rendered, including the shuttle and wrapping you paid for.
We value your business and we are committed to resolving this for you.
Kind regards,
Intertrans Movers's reply28 Jul 2026, 14:57
Official
Hi,
First and foremost, we sincerely apologize for the experience you had with your Cape Town to Krugersdorp move in June. Reading this, we understand why you feel this was a complete failure — and we take full responsibility.
What you’ve described regarding the 11-day delay, routing via Durban without consent, poor wrapping, damaged furniture, no shuttle, and lack of communication is not the standard we set for Intertrans Removals.
We are genuinely sorry that your complaints have not been acknowledged. That should never happen.
We would like to make this right immediately. Please can you email us directly . We need your job number so we can open a formal claims investigation into the damages and services not rendered, including the shuttle and wrapping you paid for.
We value your business and we are committed to resolving this for you.
Kind regards,