Internet Service Providers' Association
Unclaimed Business
|2.3|3 Reviews (last 12 months)|This business does not respond to reviews
Internet Service Providers' Association
Unclaimed Business
|2.3
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
0Likely
NPS Score
0
Recommended: Likely
Review Distribution
2.3|3 Reviews
Oct '25 - Sep '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCR
Claudio R
1 reviews | Active since Jul 2023
13 May 2026, 10:00
COST INCREASE FOR THE RSAWEB "FIBER-TO-HOME" SERVICE
On April 1, 2026, I received a communication from RSAWeb regarding the increase in the cost of the "Fiber-to-Home - 55/25Mbps package" from May 1, 2026, to R722.20 per month. In the same communication, RSAWeb stated that they had limited this cost increase to 9.59%. On the same day, I contested this increase because it did not correspond to the indicated percentage of increase of 9.59%, but rather to 22.10%. In fact, the cost that RSAWeb charged me monthly from October 2025 until last March was R585.00 and, consequently, the new fee should have been R645.00 and not R722.20, as they required. According to email correspondence during the month of April 2026, until today, RSAWeb consistently refused to consider my complaint, ignoring the entirely legitimate reasons and rights as Consumer. The issue has become a classic "ping-pong" game between them and me, making it impossible from RSAWeb management to resolve the case deliberately, even if, on April 30, 2022, I brought the matter to the attention of ISPA, asking for assistance. Also with that Super Party Authority started a “ping-pong” game and after 13 days nothing is happening… These attitudes are clearly contrary to the Consumer Rights Protection Act, but it seems that the Authorities, institutionally supposed to protect the interests of harassed Consumers, are actually protecting their members by becoming complicit. What a shame!
Helpful (0)
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Claudio R
1 reviews | Active since Jul 2023
13 May 2026, 10:00
COST INCREASE FOR THE RSAWEB "FIBER-TO-HOME" SERVICE
On April 1, 2026, I received a communication from RSAWeb regarding the increase in the cost of the "Fiber-to-Home - 55/25Mbps package" from May 1, 2026, to R722.20 per month. In the same communication, RSAWeb stated that they had limited this cost increase to 9.59%. On the same day, I contested this increase because it did not correspond to the indicated percentage of increase of 9.59%, but rather to 22.10%. In fact, the cost that RSAWeb charged me monthly from October 2025 until last March was R585.00 and, consequently, the new fee should have been R645.00 and not R722.20, as they required. According to email correspondence during the month of April 2026, until today, RSAWeb consistently refused to consider my complaint, ignoring the entirely legitimate reasons and rights as Consumer. The issue has become a classic "ping-pong" game between them and me, making it impossible from RSAWeb management to resolve the case deliberately, even if, on April 30, 2022, I brought the matter to the attention of ISPA, asking for assistance. Also with that Super Party Authority started a “ping-pong” game and after 13 days nothing is happening… These attitudes are clearly contrary to the Consumer Rights Protection Act, but it seems that the Authorities, institutionally supposed to protect the interests of harassed Consumers, are actually protecting their members by becoming complicit. What a shame!
0
Replies (0)NM
Nicholas M
1 reviews | Active since Apr 2025
20 Apr 2026, 22:03
Poor service
I've been complaining about Rain since last year November, but you guys have failed to take steps against the company 😔 now it's been six months with the same tower issues
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Nicholas M
1 reviews | Active since Apr 2025
20 Apr 2026, 22:03
Poor service
I've been complaining about Rain since last year November, but you guys have failed to take steps against the company 😔 now it's been six months with the same tower issues
0
Replies (0)BN
Bonita N
1 reviews | Active since Nov 2024
11 Mar 2026, 15:01
ISPA deliver on double billing wifi hassles
Mr Charles Reuvers delivered on the timeframes and expected outcome for a prolonged 5month struggle and threat of legal action by a service provided that double billed. What a relief to discover that there is somewhere to go (ISPA) to for those providers without a brick and mortar office and whose customer care service agents are held at ransom by ineffective call centre protocols.
Helpful (0)
|Replies (0)BN
Bonita N
1 reviews | Active since Nov 2024
11 Mar 2026, 15:01
ISPA deliver on double billing wifi hassles
Mr Charles Reuvers delivered on the timeframes and expected outcome for a prolonged 5month struggle and threat of legal action by a service provided that double billed. What a relief to discover that there is somewhere to go (ISPA) to for those providers without a brick and mortar office and whose customer care service agents are held at ransom by ineffective call centre protocols.
0
Replies (0)