Extremely Disappointing Experience

I had a very disappointing experience at this facility, particularly when dealing with the reception staff and the billing process.

The receptionist at the Sunnyside branch was extremely rude and unhelpful when I called needing assistance. My experience was slightly better when I arrived in person, but I still felt that the overall service was poor. I also had a negative experience with the doctor, which added to my frustration.

I am particularly concerned about the billing. I was charged for the consultation and then charged separately for checking what was wrong. To me, this appeared to be a possible duplicate charge, and I wanted clarification because I am using medical aid.

I even contacted my medical aid to try to understand the charges. They advised me that the matter is currently under review and suggested that, in the meantime, I contact the doctor's office directly for clarification.

When I called the doctor's office, I unfortunately had another frustrating experience with a receptionist named Rose. She was unhelpful and, rather than assisting me with my query, simply told me to call again tomorrow.

At this point, I feel that I have been passed from one person to another without anyone taking responsibility for explaining the charges or helping me resolve the issue.

Overall, I am very disappointed with the customer service and billing experience. I would not recommend this facility, particularly to patients using medical aid, unless they carefully check their accounts and make sure they understand exactly what they are being charged for.