WORST MEDICAL EXPERIENCE AND POOR SERVICE

On the day of 27th/10/2015. I made a visit to my dentist Dr Z. Barnard , that has recently left her own practice to join the group practice at the worst medical centre INTERCARE. When I made my visit I specifically asked before getting treatment if I would be able to see my dentist using my medical aid because I have a network option. I was told by reception that I would have no problem because if I am one of her old patients the tariff would be the same. I received only this one statement on the 09/02/2016 telling me to make a payment because it's been 120 days over due. When explaining to accounts Lihanie she could not be more careless with my problem. Telling me that there was (3) emails sent. ( I'D like that proof!) She also just said that I signed so I'm responsible, adding \ you know of the payment now so you'll just need to pay\" making me feel powerless. They don't care about the fact that I was wrongly adviced before my day of treatment . I'm shocked on the fact of how cold hearted the admin staff operate, not worrying about the patients medical aid or benefits just sign so that we can make you pay afterwards . Disgusting patient services. ***"