Waiting for refund for 8 weeks and counting - pathetic

My mother was admitted to Intercare Hazedean on the 16th of February 2024. Initially the medical aid declined funding. An immediate payment was required to be made to Intercare and other service providers to secure my mother's admission and care. This payment was made on the 16th of February.

On the 19th of February I was informed that the medical did approve the request for funding and that certain documents had to be completed to refund the payment made on the 16th of February. All required documentation was send to Intercare on 20 February.

After numerous follow-ups of when the refund payment will be made - the refund is still outstanding as of today 22 April.

Just another example of inefficient financial administation at the expense of customers. Corporate creed in action.