Unfair Billing and Bad Service

On 13 December 2014 I had booked an appointment with Dr Smook for 1pm over the telephone. On the phone, I was told that the consultation fee would be R440. I arrived early to fill in documents and went through to see the doctor just before 1pm. The doctor took a urine sample and completed consultation at about 1pm. <br> When I got to the counter, I was told that I was being charged R160 for overtime because it is past 1pm. At the time it was approximately 13:06. I refused to pay as that was not was communicated to me over the phone. The lady at the counter said that someone that would be able to assist me would be in contact with me. <br> Since then, I have received 2 calls from Intercare telling me that I need to pay my outstanding bill. When I explained what happened, to both of them, their attitude was revolting and totally rude. The one lady even began shouting at me. <br> <br> I have since been issued my bill with warning messages, threatening legal action if I don't pay. I have paid under protest but I am utterly disgusted with Intercare, its service, billing protocols and its bad staff. I will never use this practice again.