1 reviews | Active since Dec 2016
Unfair account handover
<p>I went to see a Doctor at the Glenfair, Pretoria branch on the 11th of November 2014. My medical aid failed to cover the full consultation fee. More than 7 months later, I received a call from Schulenburg Attorneys informing me that my account had been handed over due to non payment.</p> <p> </p> <p>What account?? what debt?? I never received a statement or a notification or a call to inform me of outstanding debt or that my account will be handed over for debt collection.</p> <p> </p> <p>I contacted Jana Lombard and Mario Jacobs about this issue. I was promptly sent an invoice and I paid.</p> <p> </p> <p>Today is the 12th of December of 2016 and I received another call from Schulenburg Attorneys informing me of an inflated amount due to them.</p> <p> </p> <p>Strangely, it seems that the provisions in the National Credit Act Section 129 does not apply to Intercare and Schulenburg Attorneys?</p> <p>This act states that you must be notified when you are in default. Neither my Medical Aid, nor Intercare notified me before the account was handed over.</p>
Good day,
We take note of the complaint regarding your account. The matter will be investigated and we will be in contact with you as soon as possible.
Regards
Intercare MyExperience Team.
Good day,
We take note of the complaint regarding your account. The matter will be investigated and we will be in contact with you as soon as possible.
Regards
Intercare MyExperience Team.
