Totally ridiculous and pathetic service!!

<p>I went in for my wisdom teeth in August 2016. Upon arrival I had to sign a document stating that I will be liable for the charges which the medical aid does not cover. Upon signing the document I asked them to please send me the Invoice/Statment so that I can pay whatever is outstanding. I never received ANYTHING from them. I even emailed them after to see if we can make a payment arrangement as my daughter broke her arm and we had unexpected medical expenses. Last week I get a call telling me that I have been handed over and that the amount is payable immediately. I asked again to please send me the necessary documents as I do not have an issue to pay, I just need the banking details and amounts. Upon reiceiving the email, i rep**** and informed that I could not make payment of the whole amount as it is increased dramatically. I was informed that there is no option to make a payment arrangement. </p> <p>This morning I get a call about the outstanding amount again informing me that there will be a summons and i will be listed as a bad payer. Obviously getting very upset, I explained that I cannot pay the whole amount which is R 4627.31. I was then informed that they do have credit card facilities. By then i totally lost my mind and told the lady i was speaking to that I do not have a credit card, nor do I have any debt!! </p> <p> </p> <p>1. Yes i signed stating I will be responsible.</p> <p>2. I asked for a statement to be emailed to me.</p> <p>3. I never received such statement or banking details up untill January 2017.</p> <p> </p> <p>I find it highly unacceptable that I asked them on the day to send me the documents and I never received it. I also phoned and emailed them numerous times asking about repaying them on a monthly installment and did not receive any feedback.</p> <p> </p> <p>I will never go to this day hospital again and I will tell every person that I know about this nonsens.</p> <p> </p> <p>Flippen digusting!! </p> <p> </p>