They dont want to refund

Hi <br> <br> As always when visiting the dentist there is a levie that needs to be paid which i dont have an issue with, the issue is that Intercare Claims this levie from the medical aid and will not inform you about this. Once you try and get your money back the same excusce is given, the medical aid has not paid, but the medical aid has given confirmation of the amount to be paid... How is this not good enough for me to get my refund? Then add the attidute of the people on the phone who only know what is on there screen. This has happened on a number of occasions and even if you advise them the medical aid will pay for the bill in ful they will not let you leave without paying. <br> <br> i am now sitting out of pocket for almost a month now with hint on when i will be getting refunded.