terrible experience

One of the worst service experiences I have had in my life. I went for a dental appointment to Dr J Hartshorne at Intercare Tyger Valley, because I only wanted my two front teeth fixed. This after i sent a request for a quote to have a crown fitted. Dr Hartshorne rep**** via email with some estimates and based on this, I decides to make use of his services. When I went for my appointment, Dr Hartshorne checked my mouth out, took some imprints, and told me that he will send me a quote for the work that needs to be done on my teeth. For this appointment I was charged more than the estimate via previous email. I received a quote from Dr Hartshorne's office in the region of R71000-00, whereby I contacted them and said that I do not have this kind of money, and that I am only interested in fixing my two front teeth. They then sent me a quote (X 3) for an amount of R11000-00, which I was happy with, and notified them via email of this. Another 1 hour appointment was made, and upon my arrival, it pans out that they weren't ready for me, and after about 10 minutes with Dr Hartshorne, where he explained to me what is to be done for the fixing of my two front teeth. I agreed and another one hour appointment was made for the following week. A day before my appointment, I received an invoice from FK Dental, with a warning that I need to pay them R9000-00 before my stuff (Whatever it is) will be delivered to Dr Hartshorne. Now this is the same procedure, that Dr Harthorne quoted me R5000-00 for. Never received any notification or actual quote from FK Dental. Never dealt with them, only with Dr Hartshorne. Very upset i Contacted FK Dental and relayed to them that I will not pay the R9000-00, but only the R5000-00 as was quoted for by DR Hartshorne. I also contacted the practice of Dr Hartshorne and explained the whole issue to them, and must admit that some harsh words were used by myself. The practice contacted me and told me that they only sent me an estimate, however, the 3 quotes they sent me, the cover letter clearly states that it was a quote. If it was an estimate, surely they should have sent an official quote then for me to approve. After I told them in no uncertain terms that I am not happy, I received an email from Dr Hartshorne, saying that they manage to make a deal with the dental laboratory, and it will only cost R2 800-00 for there work, but in the same letter, he says that I broke the dentist - patient trust (Not sure how), and that I should go to another dentist. I then send him a mail of apology for my language and conduct, and paid the Dental lab there fee, and asked Dr Hartshorne when can I come in to finish the procedure. I was ignored, and I made 3 calls in one day, leaving my nr and requested that Dr Hartshorne phone's me back. I never did, but sent me mail late afternoon that he has now spoken to the Lab tech, and they came to the conclusion that the procedure of which I paid the lab's portion already, is not the right procedure, and I must go and see a specialist. Thus, am am out of pocket for my first consultation, paying the lab, and then told, sorry, we cant, or wont help you. I am going to consult with an attorney, and expose this level of unprofessionalism in every way I can, to prevent this from happening with some other client. Dr Hartshorne's practice is part of the Intercare group - Tyger Valley, of whom will be the first to know about what kind of partnership they run with them.