terrible experience

<p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13. ********** 991821px; widows: 1;">2014 I think it was around January I went to intercare doctors in Pretoria to go see a GP at that time I was still using my mother's medical aid she had started working at a new company so unaware she took a hospital plan instead of savings,So when I went to intercare I went with the membership certificate since we didn't have the card they asked which plan I'm on and I gave them the paper and said it does pay,that's the last time I heard from them in 2014, in 2015 early my mom called intercare to make an appointment with them they said they'd get back to her after a couple days still nothing she then called them and they said she can't make an appointment since there's an outstanding balance for 2014 which was my claim so in other words medical aid did not pay out since it was hospital she asked why were we not contacted it turns out they had captured the incorrect numbers on the system,they gave her an account number to pay the following day I got a call from the attorneys that I have been handed over by intercare my mom called them at intercare and said she must pay the money into the account given and it will be fixed since we were never contacted we paid the outstanding amount into the account and the lawyers kept calling and I explained to them what happened than it went quiet we sent intercare proof of payment and told them to sort it out with the attorneys. 2016 I have received calls and messages from the attorneys saying they going to black list us (my mom and myself) <br />I contacted intercare they said the account is on zero balance I asked for management to look into it they did and said the outstanding was paid while we were already handed over my question is why did they still give us the account number to pay?<br />Why were we not contacted for a year to be notified?<br />Now we have paid intercare and still need to pay the lawyers and told me they can not refund me<br />How do I go on with this?</p> <p> </p>