STILL waiting for feedback

I've had health issues the last few months, been back and forth to Intercare Fourways and had blood work. I always pay cash because I only have a hospital plan. I was there on Monday and had more tests. The results were at Lancet on Wednesday. I did not hear from a doctor by Thursday so I phoned Intercare. The lady said she will see which doctor can go over the results with me (on Monday I saw the locum doctor). I have not heard back from her. Today, I emailed Intercare. They said they will get in contact with the Fourways branch. All I received was an automated email stating the person at the Fourways branch had stopped working at Intercare in November. How do I pay a small fortune, wait in anticipation not knowing if the results are serious or not and yet still sit days later not knowing? I'll never use Intercare Fourways again. It's bad enough being ill and worrying about results but even worse knowing the results are there yet no one is capable of actually doing the service they're paid to do and either giving me the good or bad news. <br>