Six Months Later and I'm Still Being Told to "Just Register"

I have been trying to gain access to my account for more than six months and the issue remains unresolved.

The response from IT has consistently been that I need to register. Unfortunately, that would be great advice if the system actually allowed me to register.

When I try to log in, I am told that my email address is not registered.

When I try to register, I am told that my ID number and email address are already registered.

So the system says I'm not registered, but also says I'm already registered. Despite repeatedly explaining this contradiction and providing proof, I continue to be told to register, which is impossible because the system won't let me complete the process.

The most disappointing part is not the technical problem itself. Technical issues happen. The problem is that after six months, nobody appears to have properly investigated why I am unable to register in the first place.

I am simply asking for someone to look at my account, understand the issue being reported, and resolve it instead of directing me back to a process that has never worked.

At this point, my frustration is with the lack of resolution, not the existence of the technical issue.