SHOCKING SERVICE

I RECEIVED A REFUND FORM FROM INTERCARE ACCOUNTS DEPARTMENT STATING THERE IS A REFUND DUE TO ME OF R1479.34 I HAVE GOT THE PROOF FILLED IN THE FORM LAST WEEK THEY SAY IT CAME OUT BLANK FILLED IT IN AGAIN SENT IT ON TUESDAY SAID IT WILL BE IN MY ACCOUNT ON THURSDAY AS I PHONE NOW TO ASK WHEN IT WILL BE IN MY ACCOUNT THEY SAY THERE IS NO REFUND DUE TO ME. LADY THAT I WANT TO COMPLAIN ABOUT IS MARILYN STEENKAMP LIKE I SAID I GOT THE INTERCARE FORM I HAD TO FILL IN FOR A REFUND AND THE STATEMENT I WANT ANSWERS ON THIS I WANT MY REFUND AND I WILL MAKE INTERCARES NAME SO BAD