KP
Kerri P

1 reviews | Active since Nov 2015

18 Nov 2015, 11:25

Schulenburg Attorneys

I received an email for intercare dentist mid-October, I then contacted the accounts. The accounts lady said that we had R1700 outstanding from May 2015, I then asked why after 5 months are they only contacting me now. Her reply was that sms's have been sent to me and emails. Strange that when I received the email, I made the call to find out what this was about so im sure if they had sent any mails I would have made the same call. We go to the Intercare doctors and not once did they inform me that I had money outstanding and you still have to book in with the receptionist to see a doctor or dentist. I then said to the accounts lady that I would make payment on the 25th of November 2015, I then followed this up with a mail to her. She did not reply or acknowledge the mail.<br> My husband then got a call from Schulenburg Attorneys, the lady said to my husband that if it's not paid immediately, she would take his copy of ID and list him. she then laughed at him when he said that we had spoken to the accounts at Intercare and that we said we would pay at the end of the month. The amount has now doubled. I find this disgusting. I always referred people to Intercare as I thought they were

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Replies (1)
Intercare
Intercare's reply18 Nov 2015, 12:41
Official
Hello Kerriluc,

We will investigate the matter and revert soon.

Kind regards

Intercare My Experience Team

Best regards,