1 reviews | Active since Jan 2017
Reception/Switchboard at Glenfair Intercare is disgusting
Intercare Glenfair Today I contacted Intercare Glenfair about 6 times. Eevry time I called I had to hold for a minimum of 10 minutes and was put through to every Tom, **** and Harry. I left 5 messages for Chantelle (receptionist for WJ Neuhoff) to contact me and she still has not. It is absolutely disgusting to have to call in so many times and be transferred to so many people only in the end to be told that I need to make an appointment to receive an updated prescription. To add fuel to the fire when I asked to speak to Chantelle I was questioned with as to why? Well the obvious assumption would be that I AM A PATIENT!!!! If it was not for Dr. WJ Neuhoff, I would be finding a new doctor! The reception and switchboard is appalling! Imagine if this was an emergency?
Good day,
Your complaint was noted by the MyExperience team and we would like to apologise for the experience in obtaining a script.
We value your feedback and alerted the Practice Manager of your complaint. An investigation will be done and we will be in contact with you as soon as possible.
Regards
Intercare MyExperience Team.
Good day,
Your complaint was noted by the MyExperience team and we would like to apologise for the experience in obtaining a script.
We value your feedback and alerted the Practice Manager of your complaint. An investigation will be done and we will be in contact with you as soon as possible.
Regards
Intercare MyExperience Team.