DM
Dr M

1 reviews | Active since Mar 2015

21 Apr 2015, 11:42

Poor service: Reception at Intercare Wonderboom

I was referred by my GP for what she termed \x rays"and went to the radiologist at Intercare Wonderboom. Their website indicates business hrs as 7:00-19:00. I arrived at about 7:50 with no one managing the radiology reception area. Just after 8:00 a receptionist arrived. She was 'surprised' to see me and instead of greeting me said \""you are early\"" - it was already after 8:00. <br> I asked whether I could complete an intake form so long. The receptionist indicated that the receptionist for radiology mostly only arrives after 8:00 because of traffic - this despite the indicated business hours. <br> After completing the intake form I waited and the radiology receptionist arrived at 8:20. Instead of being greeted and apologising for being late"

0
Replies (1)
Intercare
Intercare's reply21 Apr 2015, 12:15
Official
Hello henrymason1006,

Dr,

Thank you for bringing this to our attention. It is not the Intercare way and the matter will be investigated. We apologise for the inconvenience caused.

We will revert soon.

Kind regards

Intercare My Experience Team