POOR SERVICE INTERCARE TYGERVALLEY

It is very disappointing when a doctor can not write a referral letter for a patient to consult a specialist. I called asking for a referral letter from Dr Spruyt for my husband. I was told that she will have it ready. However, after several phone calls, Charmaine called back to say she will attend to the matter. I waited for a few days and called Charmaine who was on leave for a few days and had just got back to work. She checked if there was a referral letter and told me that the doctor would prefer if she saw the patient again. Surely the doctor must understand that if the medicines she prescribed did not help, then we have the right to seek better medical attention. Why ******* the patients and the medical aid with yet another consultation fee. It is a pity that the intercare centre is so conveniently situated but provides such poor service to clients in the area.