LP
Logan P

1 reviews | Active since Feb 2019

03 Mar 2022, 11:07

Poor Service Intercare Glen Marais Kempton Park

I was severely ill and went to see the doctor at Intercare Glen Marais. I explained the situation to the receptionist Rekoele, that it was an emergency and could not wait the next day as they were fully booked. She informed me that I must go to another doctor as she cannot and will not assist me. I explained to her that they are a network provided doctor and that my discovery medical aid only accepts network providers. I had to drive to another doctor and pay cash for the consultation and medication. Rekoele was very rude, uncompassionate and never made an attempt to assist me. Very disappointed patient.

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Replies (1)
Intercare
Intercare's reply04 Mar 2022, 09:24
Official
Good day,
We have noted your comment and would like to address the matter. Please contact us on MyExperience on the Intercare website with contact details.
Regards
Intercare MyExperience Team