Poor service from admin staff.
On the 14th of September 2017 I had an appointment at the dentist. When I arrived the lady behind the desk informed me that I had an account that had to be paid. I told her that I will pay it after the appointment, so that I only have to swipe my card ones.
She then told me that I should not run away from my account and that it had to be paid. (I never planned to run from my account) so I took offence to the comment. I paid the account. On the 18th of September I contacted my medical aid to find out why they did not pay my account, only to be informed that they did pay my account. (The exact same amount I payed on the 14th.) When I was paying my account I told the lady to not claim for the appointment of the 14th, yet it was claimed from my medical aid, another account I had settled and my medical aid settled too.
On Thursday the 21st of September I went to Intercare to resolve the matter. The gentleman assisting me confirmed on the system that the account was paid by both myself and the medical aid. I had to fill in a refund letter and was told that the money will be paid back into my account by Friday the 22nd of September, well Friday no money was paid into my account.
The following Tuesday (26th of September) I received an email from one of the ladies at Intercare, informing me that head office informed her that the money will now only be paid back to me on either Friday the 29th of September of Saturday the 30th of September.
Guess what, it is Monday the 2nd of October, and NO money was paid into my account AGAIN! They were quick to insult a patient by telling me NOT TO RUN from my account, yet they cannot pay the money they owe me back. It was not only insulting but humiliating as well as there were other patients in the waiting room too.
I am looking forward to this week's excuse why they did not pay back my +-R3 150. I feel so sorry for the dentists as I have only experienced good service from them. But due to the front desk I will most definitely not be returning to them.