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Chrystal C

1 reviews | Active since Jan 2012

23 Sept 2015, 19:55

pathetic service and billing

On monday 21 September visited intercare. Dr did not do a full and proper consult. Billed R420 and given prescription for antibiotics and cortizone. Less than 48hrs later called practice twice to speak to the doctor since the meds are not helping. Told to come back cos doc cannot call patients only to see the doc again. Asked if we have to pay again for follow up and was told no. Poor bedside manner and wanted to use nebuliser. Said if its going to cost cant afford it. Then billed another R380 for follow up and she did nothing different. Ay no point did she ask if on medical aid. At no point did she say you have to have a nebuliser so its best to go to hospital. Pathetic service. If the patient was so bad. Why not recommend to go to hospital? Why bill again and isdue another script? Disgusted with the service at intercare. Asked to discuss billing with the doctor and was told to wait for the practice manager to come back on monday. I guess the doctors are just in it for the money. What happened to caring for the patient. Its enough you are sick then you still have to stress about a doctor overcharging just cos they can!!!!

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Replies (1)
Intercare
Intercare's reply30 Sept 2015, 08:05
Official
Hello ChrystalHP,

We take note of your complaint and will investigate the matter.

KInd regards


Intercare My Expereince Team