1 reviews | Active since Nov 2015
Pathetic service
<p>Since there is only one person doing the admin infront, messages does not go to drs, you must phone a thousand times to ask them whats going on and if the message was delivered to the dr. Been 4 hours waiting. So I decide to go to Intercare and find out whats going on since they told me they forgot to tell the dr and give my file to him. Waited 20 min before someone decided to help me. So i told them their service is pathetic, and they lie to patients because Gloria told me that the dr is only available after 9 than i must phone again. After 9 i phoned they told me they will tell the dr. to phone me back. Waited 2h and phoned again to find out why the dr still havent called and they told me that they forgot to tell the dr. When i went to Intercare now and they said the dr was working from 7h this morning. So there is a huge communication gap and lack of staff at intercare!!!! </p>
Good day,
We have noted your experience at the practice and would like to apologise. This is not the level of service we aim to provide for our patients. The matter will be investigated and action steps will be implemented to ensure better communication between our patients and front line staff.
The Practice Manager will be in contact with you.
Regards
Intercare MyExperience Team.
Good day,
We have noted your experience at the practice and would like to apologise. This is not the level of service we aim to provide for our patients. The matter will be investigated and action steps will be implemented to ensure better communication between our patients and front line staff.
The Practice Manager will be in contact with you.
Regards
Intercare MyExperience Team.
