Not notified about account

My account was handed over to the artoneys for collection of Intercare account. The amount is now double what I was initially owing. I have never recieved any calls from Intercare about this account. All they did was to hand my account over without even consulting me if I am aware or recieving statements about this account. I am no longer using the email address they have been sending statements to and I couldn't have updated that with them as I was not aware from the beginning that I have outstanding account. I will not be able to pay R2000.00. My initial account was R1031.80 which I am willing to pay immediately directly to intercare. When I chose Intercare as my service provider I never thought that they will be happy to ruin my credit record as the artoneys said they are going to list me on ITC. I had hoped for friendly and compationate service from Intercare. I never refused to pay the account. All I needed was to be notified. If there was no response from my email, nothing was stopping you from contacting me directly to follow up. I am disappointed and with this service I do not believe that your company will grow.