IS
Inge S

1 reviews | Active since Oct 2012

30 Mar 2015, 15:46

No respect for patients!

I made an appointment and went to Intercare Glenfair on Saturday 28 March. My appointment was for 11:45 and I showed up at 11:35. What an incredible waste...<br> I waited until 12:25 before the Dentist assistant fetched me.<br> Then waited 10 more minutes in a dentist chair. Then she arrived (a friendly Asian girl).<br> Took 30 seconds to send me for that (very obviously expensive) Xray. Came back and...she was again busy with her other patient. (Yes - like a hairdresser servicing multiple patients at once??)<br> At 12:45 she arrived. It was quite obvious that she couldn't see the cause on the Xray of the pain I was experiencing and blamed it on an existing filling that had to be replaced.... Confused but OK.<br> The job then took her a max of 15 minutes to finish at 13:00...<br> Only for me to again experience pain as soon as the sedation wore off.<br> Now... if it could have taken her 15 minutes to (1) not find the cause, and (2) finish the job at hand...would it not have been a lot more respectful - and maybe more effective to have done and finished the job from 11:45 - 12:00?<br> Or is my time not worth respecting? And then I'm not even complaining about the lack of a solution to the pain!?

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Replies (1)
Intercare
Intercare's reply30 Mar 2015, 16:02
Official
Hello Inge.Smit,

Thank you for bringing this to our attention. We will investigate the matter and revert soon.

Regards

Intercare My Experience Team