No IT no medical service.

Generally i have a good experience with Intercare and its docters. But today when i try to make an appointment via the website im faced with an error. Happens right? so i call them, only to be on hold for 15mins so i decide to call the main callcenter. They inform me that the bookingsystem is down and they cant make bookings either, and in turn transfer me back to Intercare in Fourways. After holding another 15 minutes i speak to a lady that tells me they cant make bookings either and that they cant help anyone at this time.... Basically everyone is just sitting there twiddling their thumbs, they have no backup no offline contingency plan this while performing a critical function, the notion of that is laughable at best.

Look i get it IT issues happen but flat out not helping people is ridiculous you can still do manual bookings and let the docters see patients this is 3rd world quality at its finest.