1 reviews | Active since Jun 2015
My Worst Experience - GLF73791
I went to Intercare Glenfair center on the 27th November 2014 with my wife as I was preparing for my holiday trip not knowing this will turn out to be the biggest **** by far.<br> After I noticed one of the several SMS on my phone stating that my account will be handle to the attorneys if I did not make payment, I actually called to find out what was going on ,only to find out from the account department that I had an outstanding amount to pay of R411.85 which was rather perceived as a Joke because I had/ have a decent Medical savings account.<br> Nevertheless I requested to be sent the statement detailing what exactly needed to be settle which was in the middle of May I was for the first time sent the statement as you will see attached in this email clearly mentioning that I had 90 days to settle the outstanding amount.<br> <br> On the 11th of June which is exactly 17 days later I received an SMS asking me to settle R811.68 the difference due to Legal fees.<br> <br> Why should I pay for Legal fees (R 399.83 ) when I was told I had 90 days to settle account.<br> I see this as promoting Bad service and ***** from patient.
You have been notified a number of times about the outstanding amount. Sms'e where sent from 1 Dec 2014, as well as statements sent by e-mail to which you did not respond. You also admitted that you did receive the sms'e but decided not to react to them.
The 90 day period that you refer to, is 90 days from the date of service and not from the date that you claim you became aware of the outstanding amount.
Further more, your medical aid would have informed you that they were not paying for the total amount claimed.
We take note of the payment to the amount of R 411.85 that was owed to Intercare, thank you for that. However, Intercare can not make any decision with regard to the legal fees.
Regards
Intercare My Experience Team
You have been notified a number of times about the outstanding amount. Sms'e where sent from 1 Dec 2014, as well as statements sent by e-mail to which you did not respond. You also admitted that you did receive the sms'e but decided not to react to them.
The 90 day period that you refer to, is 90 days from the date of service and not from the date that you claim you became aware of the outstanding amount.
Further more, your medical aid would have informed you that they were not paying for the total amount claimed.
We take note of the payment to the amount of R 411.85 that was owed to Intercare, thank you for that. However, Intercare can not make any decision with regard to the legal fees.
Regards
Intercare My Experience Team