My grandson has a very high fever and the non-clinical staff at the reception is not interested in helping him urgently

My grandson has a very high fever and the non-clinical staff at the reception is not interested in helping him urgently. If he goes into febrile convulsions, what will they say then? No form of triage is available at the facility and now we have to watch him until they deem it convenient for them to help him. Unacceptable!