CvdH
Chrisna van den Heever
1 reviews | Active since Aug 2015
03 Aug 2015, 09:03
Medical aid biling and bad attitude
When my mother phoned to tell the debtors department that her medical aid said the codes used by Intercare does not correspond with the codes needed for them to process my mothers claim, I am absolutely shocked that the lady felt is was okay to laugh at my mother also use the phrase \ag shame". Unprofessional and heartless that is what it is! Don't laugh at someone who's circumstances you don't know. Please let me know why you would have someone dealing with customers that clearly should not be. Please resolve your codes and sort out the claim"
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Intercare's replyOfficial
03 Aug 2015, 13:09Hello Cdheever,
Thank you for sharing your experience with us. This a serious allegation and the matter was investigated by the practice manager.
To confirm - the codes used are correct.
It seems that there is a misinterpretation regarding the treatment of our mother. The lady that attended to you mother was in fact very sympathetic. We do, however, apologize if your mother experienced it differently. It was never intended to be offensive in any way.
Kind regards
Intercare My Experience Team
Thank you for sharing your experience with us. This a serious allegation and the matter was investigated by the practice manager.
To confirm - the codes used are correct.
It seems that there is a misinterpretation regarding the treatment of our mother. The lady that attended to you mother was in fact very sympathetic. We do, however, apologize if your mother experienced it differently. It was never intended to be offensive in any way.
Kind regards
Intercare My Experience Team
Intercare's reply03 Aug 2015, 13:09
Official
Hello Cdheever,
Thank you for sharing your experience with us. This a serious allegation and the matter was investigated by the practice manager.
To confirm - the codes used are correct.
It seems that there is a misinterpretation regarding the treatment of our mother. The lady that attended to you mother was in fact very sympathetic. We do, however, apologize if your mother experienced it differently. It was never intended to be offensive in any way.
Kind regards
Intercare My Experience Team
Thank you for sharing your experience with us. This a serious allegation and the matter was investigated by the practice manager.
To confirm - the codes used are correct.
It seems that there is a misinterpretation regarding the treatment of our mother. The lady that attended to you mother was in fact very sympathetic. We do, however, apologize if your mother experienced it differently. It was never intended to be offensive in any way.
Kind regards
Intercare My Experience Team