Interwedontcare

I’m currently undergoing a dispute with your Parkview branch. I went to Dr De Beer about 3 months ago, I was later contacted and asked to pay an amount of R536.22.I’ve been wanting to pay the account for two months now, on two occasions I contacted the branch and asked them for the statement and the banking details as I want to settle the account. On both requests I never received any mails or statements. On my last phone call in March I gave them my new address as well, but as mentioned I never received anything. So this morning I call again as I have been doing every month end and I’m advised that the account has been handed over to attorneys. I called the attorneys Schulenburg and according to them I now have to pay R1036.68 in total to settle the account. This makes perfect sense to me if I was not willing to pay you, but how can someone send the details to the attorney correctly, but not the customer? In other words someone is not doing their job and taking the easy way out .I currently work in Midrand, so I cannot just quickly jump in my car and go and pay. We live in a world of amazing technology, so this shouldn’t have to be necessary. Will you please look into this for me? I want to pay but I’m not paying double for an admin slipup. I also mailed adelia Schultz who apparently was the correct person to look into the matter but a week later I’m still waiting for her response!