INTERCARE WILGEHEUWEL - TERRIBLE DOCTOR AND SERVICE

After arriving 10 minutes before our appointment time, the visit started with the receptionist shouting at us for not answering our phone a few minutes before when he'd called us to confirm our appointment - which they had obviously cancelled because he re-entered all of my son's details in the system.

No mention to us at all that the doctor was running late. We sat for an hour, when I eventually enquired to be told that they were busy and we must wait our turn. There were, and only had been, two other patients in the waiting room.

When eventually we were called in, I voiced my unhappiness to the Doctor (not our regular who was off). She said if I didn't like it I must write a complaint. No word of apology and told me that it was a holiday and she didn't have time to deal with my unhappiness.

After which she gave my son a cursory check up and said since someone had seen him earlier in the week for a viral infection I must understand he might seem worse but he's getting better. Upon my insistence that I know my child and that he was not getting better, she said then I must get anti-biotics but they won't work because it's a virus and he must get over it.

We rushed him to another Doctor, who took one look and said he wad extremely ill with a severe respiratory tract infection. Medication was prescribed immediately and fortunately it was not worse. We have had several severe bouts of respiratory fract infections ending up at the hospital, which are all on file with Intercare.

All they were worried about was gettinv their ridiculous after hours fee for treating patients on a Saturday morning.

At most visits the reception staff have been chronically rude but I didn't let it worry me because the doctors had been good. This time however the absolute disinterest and pathetic service from the doctor needs to be noted as she put my son in danger.

Complaints and calls to Head Office resulted in nothing but bullying for payment - no apology at all and no interest in the actual complaint.

No one should support this business. Rather support your local NHC or private GP.