INTERCARE WILGEHEUWEL DISGUSTING SERVICE

I had a dentist appointment on 8 July 2020 with a DR LOMBARD at INTERCARE - WILGEHEUWEL ROODEPOORT and requested that the bill be NOT processed to my medical aid (Fedhealthy) so i paid with my debit card that day. The amount was in fact processed after all to my medical aid and i then contacted Intercare to have the amount reversed back to my medical aid. I was told in accounts that it could not be done and had to wait for the amount to reflect on Intercare's side. I told the lady in accounts that this is totally unacceptable and demanded the amount be reversed immediately so the woman in accounts told me it would be done but it was NOT! I had another follow-up appointment yesterday, Thursday 16 July 2020 and AGAIN requested that the bill be NOT processed to my medical aid and wished to pay with my debit card again. Not only was the amount processed but it was done twice to my medical aid. Not only have a now paid cash (debit card) for one consultation but have had the amount of yesterday processed twice to my medical aid. I contacted Intercare this morning and demanded to speak to Dr Lombard to rectify this huge problem but was told she had left for the day. How convenient. I am totally disgusted with the service and will NEVER EVER use this practice ever again!