Intercare Tygervalley are Absolutely Useless

We received the most horrible experience at Intercare Tygervalley. My wife was suffering from severe dehydration and was on the brink of renal failure. Our hospital plan confirmed that a pre-authorization was not required for this emergency. We rushed her to Intercare where she was consulted by Dr Booysen. He had the worst bedside manner we have ever experienced and was extremely negligent in not taking blood tests to check for kidney health. She needed IV fluids, however we made it very clear to Dr Booysen that we would only receive treatment if she was "admitted" into the day care, to ensure the hospital plan would cover the costs. He ensured us that they would. The Dr failed to brief the administration team and the claim was not submitted. Months later when I was contacted by their attorneys to settle my bill, I reminded them to claim from our hospital plan. The claim was refused because it was not submitted timorously. I now sit with the original doctors bill plus the attorney's account.