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Tlhoni R

1 reviews | Active since May 2025

21 May 2025, 01:01

Intercare Tramshed horrible service who don't value clients

Intercare Tramshed Pretoria, Had braces which paid in full in middle of treatment orthodontist Dr Motladi left province and another Orthodontist replaced him. All patients that paid in full from December we have been waiting as they said they sorting internal matters for all patients paid fully till today. Just a reminder I paid in full and I went to consult with new orthodontist ( contracted with Intercare) I got a bill of R2600 as Intercare can't resolve issue for over 4 months and we patients must pay. We are almost 16 patients I've called head office several times they referred me back to Pretoria Tramshed but also the account manager there at Tramshed said she has no answers as the matter it's not resolved and we have to wait and she mentioned that she also knows nothing as she is also new. Now I'm due for my treatment tomorrow orthodontist can't see me until I pay for last treatment she did which it's R2600 she mentioned and pay again every time I visit Intercare as she got no cent from full amount I paid. I was quoted R24,000 for full treatment + retainers which I paid R24,000 all of it in installments but now because of their international issues patients have to suffer and no one is giving us answers. Last time I spoke to accounts manager was a month ago when she said her manager was off sick she will call with feedback but it will be more likely we working on it from Head office. I left several messages at reception to call back she never. Last time when I was there another patient same story came in and same answer we working on it. Big problem is that we have to wait without treatment which it's posing healthy issues and they don't even communicate and why must we suffer for their internal issues as we came in as Intercare patients not to a specific orthodontist Frustrated and disappointed client Stay away from Intercare. I've never seen medical care so unprofessional ad that

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Replies (4)
Intercare
Intercare's reply21 May 2025, 08:19
Official
Good day,

We have noticed your comment and the matter was referred to the responsible managers.

Regards
Intercare Team
TR
Tlhoni R's update31 May 2025, 21:24
Reviewer Update
Hi
its getting worse. Intercare just referred the matter to account manager/Tramshed Pretoria manager to sort the matter so disappointing. I went on the 21st of May 2025 I found her waiting for me at reception had to see orthodontist (newly contracted) and she said can I see you I need to leave. As mentioned before new orthodontist will not treat me/us we are many before we pay even if we paid previous contracted Orthodontist in full. Had to pay R2619,00 and she billed again R1100 for 21 May which Intercare already sent me a message to pay. Which will be the case each time I visit Intercare even if I paid them in full. Might even workout more than R24,000 I paid already. The manager at Tramshed said they referred the matter to her and said she must come with solution. She suggested (5) five of which two was they repay or continue with treatment as we paid already internal matters doesn't involve and she said Intercare rejected all she suggested at that point I wasn't hearing anything from her. I did my research Intercare gets 50% from what we paid they want to continue ****ming clients just like that. Why do they contract doctors if when doctors resign patients must suffer and pay again 🤔. They are just ****** and unprofessional what I need it's my money back that it's meant for school fees now. Beware of Intercare. YOU NEED TO REFUND MY MONEY BACK I CANNOT JUST WORK FOR YOU
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Tlhoni R's update31 May 2025, 21:27
Reviewer Update
I have proof of zero balance, then they started to bill again don't make your internal issues my problems I don't owe you a cent. REFUND my money 💰 back
TR
Tlhoni R's update11 Aug 2026, 23:47
Reviewer Update
Formal complaints regarding unprofessional conduct and requesting a refund

Intercare management
Im writing to formally lodge a complaint regarding treatment I received at Intercare Tramshed over and above unresolved payments issues during my orthodontic appointment with Dr Ditodi on 7th August 2026, as well as the ongoing concerns I have regarding lack of communication from practice manager Bongiwe.
Upon arriving for my appointment, I was approximately 10 minutes late. When I entered the practice I found two reception staff, Dr Ditodi's dental assistant, and practice/accounts manager Bongiwe present and standing at reception. I greeted everyone at once in the reception area. The reception staff and dental assistant greeted me back but practice manager fid not respond.
As I urgently needed to use bathroom, I proceeded towards the consulting room after receiving a clear indication from the dental assistant that Dr Ditodi was waiting for me. While doing so practice manager called me back in what considered to be disrespectful and confrontational manner in which I was addressed. The practice manager raised her hand, her tone was very aggressive and remarks including that I should not "walk around like I own the practice " and that I should syt down and wait to be called. This occurred in front of patients and staff members and was humiliating and deeply disrespectful.

The situation escalated into altercation because I felt that I was being unfairly targeted and spoken to without basic respect and professionalism. I reminded her that I expected to be treated with dignity, especially in a Healthcare environment where patients should feel safe and respected
Instructions

With previous accounts manager he treated patients with respect, I acknowledge with previous manager I wasn't consistent with payment but he will call me privately in the room not publicly stay here you owe us where is patients privacy there. Absolutely Bongiwe has none.
Instructions I received were contradictory and confusing. The dental assistant repeatedly stated that the doctor was waiting for me, yet Practice Manager instructed dental assistant to" sit down or get ready preparing whatever she can do I must wait" ultimately Dr Ditodi personally came to reception area to call me for my consultation. At that time most doctors and patients were by corridors and she didn't even care she was shaking her head disrespectful so.
I also had to stand for myself using same tone she as hers .
Another issue arose which till today from last year 9th July over a year no action and no feedback from Intercare. Issue of payment while I was at reception I was told that I needed to pay before treatment as I owe R1200, which R100 was shortfall of last month.Ever since I started with Dr Ditodi I pay R1100 for every visit which occurs every month(To remind you I paid R24,000 with previous Doctor Motladi which was to cover full treatment as per my original contract)
However Intercare made me to pay their new Dr Ditodi as if I don't pay they will refuse to see me as its always mentioned during their calls a day before appointment "If you don't pay don't come, should you Dr Ditodi won't see you" in actual fact I don't owe Intercare a cent they in fact owe me .
My difficulties currently surrounding my orthodontic treatment stem from Intercare decisions due to resignation of previous doctor and appointment of new doctor not from any actions on my part as a patient. I wonder how many are we going through this? I'm being victimized due to writing to Hello Peter.
The delays of months after previous Dr left and changes have negatively affected my dental condition, resulting in setbacks, discomfort, infections and a bit of decay between some teeth.
In addition, I wish to raise my concerns regarding previous communication with Bongiwe on last complaints concerning my treatment funding. On 9 July 2025, following a complaint listed through Hello Peter, I received a response indicating that Intercare would only cover two to three additional months of treatment because it had allegedly been confirmed that this was all that remaind. I disputed that and requested zero balance statement.
I can confirm I am currently still seeing doctor and paying/billed R1100 every month/visit.
On 1st July, I sent a further email requesting that Intercare consult directly to Dr Ditodi regarding the actual status of my treatment, as I believe the information provided was in accurate. To date no response and no resolution has been provided. Despite suggestions that my treatment was nearing completion, I continued to require monthly orthodontic appointments. The only appointment I missed was due to financial difficulties that I believe were worsened by this ongoing dispute.
During my appointment on 7th August 2026, the practice manager stated that I could write as many complaints to Hello Peter as I wished because the complaints comes directly to her and she will decide whether to respond or not. It's evident she decided she won't respond. My complaints are just an email, its money which was not supposed to, financial setbacks, funds meant for my household every month Im R1100 short of my personal financial obligations. I found her statement inappropriate, dismissi, and inconsistent with the standards of professionalism expected from a Healthcare provider.
I therefore request Intercare for feedback in regards,
Review CCTV footage and audio recordings relating to the 7 August 2026 not limiting previous appointments as she always comes out 80% of my visits to intimidate me quietly so
Investigate her conduct of practice/accounts manager Bongiwe
Provide clarity on payments made and provide contractual position
I've been cooperative patient for over a year throughout. I expect accountability, professionalism from Intercare management .
Your urgent response in this matter is highly expected
Disappointed
Letlhogonolo Ranoto
I