Intercare Southdowns is awful

Intercare Southdowns is just an awful awful place and the service from everybody except our doctor there is possibly the worst I have ever experienced.

So far we have booked four appointments (one for each family member) and even those bookings were messed up by an *********** front desk. The lady booked two appointments the first time and gave us incorrect times as when we arrived we were told we were late and would have to wait for the doctor. The second time, we asked for two appointments again and this time (after confirming the appointments) the lady only booked one. How are you this *********** when your entire job is to book appointments and answer phones?

The accounts department is no better. They send an invoice which is incorrect and incomplete and I make them aware of this. So instead of answer me or rectify the issue, they wait 4 hours and resend the exact same invoice which is STILL incorrect regardless of when you send it. Somebody has not done their job because the medical aid says they have paid for the consult while the people who have received the money claim they haven't.

The entire system is flawed and the worst part is that they don't seem to mind that they are bad at the basics.

The Doctor and the Nurses we have dealt with have been great but the people behind the scenes are plain awful and we feel like we are going to have to give up the Doctor because this is too much Admin for our liking