Intercare rather sues than communicate

After communicating wrt a outstanding bill and asking the provider to let me know if the medical aid does not pay the outstanding amount, I was rather handed over, resulting in paying double the amount due to lawyer fees. This is really bad service from a company such as Intercare, showing that they are in this only for the money and nothing else. I hope that the responsible person that neglected to follow up with me can sleep soundly at night knowing she is causing financial strain for people without trying to even assist in any way. Whatever you are paid, it is to much, you don't deserve it.