1 reviews | Active since Apr 2014

14 Aug 2017, 14:54

Intercare Glenfair - lack of feedback

<p>I am concerned with Intercare's lack of concern for following up with patients. Recently I did not get feedback on bloodwork (which to me, was vital) and only after I called to speak to my GP, was I told that they have the wrong contact number for me.<br /><br />How the F was nobody concerned by this? Why wasn't I at least emailed to confirm that they tried to contact me, so that maybe I could detect a problem? Don't they care at all about feedback?<br /><br />I've had other tests done earlier this year, which I was told that I nobody calls, there is nothing to be concerned about - how do I now know that those tests didn't yield any concerning results?<br /><br />I'm very concerned by this - who knows for how long they had the wrong number for me, with no attempt to contact me by any other means? Just last month I double checked my information with them, and the contact number was correct, so what happened??</p>

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Replies (1)
Intercare
Intercare's reply14 Aug 2017, 15:12
Official

Good day,

We have noted your complaint regarding the feedback of your results. At Intercare we strive to deliver feedback to our patients on time . Your complaint will be investigated and the feedback procedures evaluated.

The Practice Manager will be in contact with you as soon as possible.

Thank you for sharing the experience with us.

Regards

Intercare MyExperience Team