Intercare don’t care about patients, their primary focus is making more money and excuses.

I am very disappointed with the service I received from Intercare Tramshed. I am still trying to recover from the emotional and financial trauma they’ve put me through. My 5 year old child was seeing one of their dentist and she recommended that we go to theater for the treatment. The doctor’s assistant told us to do COVID 19 test so that she can book theater for us. Without wasting anytime we did the test and gave them the results. An entire week passed by without any communication from them and when I called, they told me that they’re still waiting for the authorization from the medical aid. I called the medical aid people and they told me that the doctor’s office sent wrong ICD10 quote which was for an adult instead of a child. I asked the doctors office to correct that and eventually I received the authorization. On the following day, I called the doctor’s office and they told me that everything is in place for the operation. After 3 days, I received a call from the doctor’s assistant telling me that they haven’t received the authorization and that came as a shock to me because I emailed it to them. Apparently the lady I sent an email to was absent from work. To cut the story short, they move my date not next week and I was told to do another COVID 19 test because our results have expired. Unfortunately our medical only pay once for the test. So the practice manager told me to use my own money “If I want to continue with the operation” because they cannot pay. All of the delays were caused by their *********** staff. The only thing I received from their practice manager was a SORRY and that I can take my child to a PUBLIC HOSPITAL, they will test him for free. So, I have risked my child’s health for nothing. I wouldn't recommend the company to anyone. They don’t care about patients, their primary focus is making more money and excuses.