Intercare dentist

Visited Dr DJ Kok(dentist). He took 4 x-rays and said one of my teeth is in need a new filling and he did cleaning of all my teeth. My medical aid sid not pay, this came out of pocket. The recwipt was not emaul to me and I had to send an email request for invoice. Two day later I broke the tooth that needed the new filling. I phoned the practice the following morning and was only give an appointment to see the dentist two days later. Again 4 x-rays were taken. My gum was then prepared with thw numbibg solution and injection. Before it was totally numb, the broken pice of tooth was pulled out. This gave me a fright. It was an out of pocket procedure again with - x-ray amounts added but with a discrepancy on the price charged on 4 exact. I made my payment and yet again had to email to remind Intercare to mail my invoice. I brought this under the attention of the practice manager, who then made copies of my invoices to follow up with Dr Kok. I received an email Friday 17 Oct to indicate that by end of business day my issue would be resolves. Yet again, I had to mail and request feedback. I received a new compuled invoice and a refund request form. The amount refunded was not identified as to which procedure / item was refunded. It was an amount not stated on my invoices. My communications: verbally and via email went theough Lucia Ngoepe ( Prac manager) and Keaziha Swanepoel. In my last email I requeates an explanation of what the amount to be refunded is for. Again. No answer yet on Friday 24 October