Intercare Dental Hazeldean Complaint

I needed to have a tooth fixed that had broken 1 month after it had originally been repaired by Dr Shuttleworth at Intercare Hazeldean. Upon arrival I had been booked with another dentist, who then went on to inform me that the medical aid won't pay as it was the same tooth fixed earlier. I contested this and she told me she can't fix it free of charge as she is with a different practice. This dentist has less than none interpersonal skills, and I have to ask if Intercare are so desperate that they have to have this level of individual on their team. I laid a formal compliant, and Dr Shuttleworth (who had originally fixed the tooth) advised that she would fix my tooth free of charge. Her service has always been outstanding.

I also had molds done to have a bite plate made. When requesting another one today, I'm told that I have to have the molds redone as the lab doesn't keep the molds. This was originally done 1 month ago. That means that I have to pay this out of pocket as well! Seriously!!!Is this what we have to resort to now! Where has the health service disappeared to - with the accent on "service". Does Intercare and the like have to pillage the health industry before the NHI comes in? This is a blatant money making industry, and I can confirm that I will no longer support Intercare and the like, and rather going back to individually owned practices.