Intercare@Mall55 Service is disgusting and the Practice Manager is ***********

This is the most *********** experience with staff, place and disgusting service you can ever go to if you are sick. When we raised the complain that she was not wearing a mask properly and that the mask must cover her nose. The staff told us that she doesn't have energy. The Doctors here are good and brilliant. The Dr Raj Kolapan and Dr Thapelo Mogashane are owesome, very helpful and explain exactly what to expect as a patient. It's a pity that they have *********** staff and *********** Office Manager or Practice Manager. The Office Manager of the place is the worst because she can't even address the incompetence of staff working there and patient complaints. It's not surprising as she is *********** herself. All i was hearing was a worldwide practice that they can't even observe by simply thing of wearing the mask properly. The staff are strict on their protocol, but they can't attend properly to a patient that living with a disability. You ask for water because the drip is making your mouth dry , you are told its not their problem. The staff speak Tswana or Sotho and shout at you from the corridor. They can't provide assistance if you can't walk, but your caregiver can't take you in. It's a pity that our family has to look for a different Medicare because of the incompetence of the Practice Manager or Office Manager and their staff.

Dr Raj Kolapan and Dr Thapelo Mogashane you are brilliant.